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Refund Policy

Last Updated: November 20, 2025

1. Overview

At LoopWar, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services.

By engaging our services, you acknowledge and agree to this Refund Policy.

2. Project-Based Services

2.1 Advance Payment

Advance payments (typically 30-50%) are non-refundable once the project has commenced and work has begun. This covers:

  • Initial planning and consultation
  • Resource allocation
  • Project setup and configuration
  • Research and discovery phase

2.2 Milestone Payments

Milestone payments are due upon completion of agreed-upon deliverables. Once a milestone is completed and approved by the client, the payment is non-refundable.

2.3 Project Cancellation by Client

If you choose to cancel the project:

  • Before work begins: Full refund minus any consultation fees (₹5,000 or 10%, whichever is lower)
  • After work begins: No refund on advance payment; you will receive all completed work
  • Mid-project: Payment required for all completed work; remaining balance may be refunded

2.4 Project Cancellation by LoopWar

In rare cases where we must cancel a project (due to unforeseen circumstances), you will receive:

  • Full refund of all payments made
  • All work completed up to that point
  • Assistance in transitioning to another service provider

3. Subscription Services (Hosting, Maintenance, etc.)

3.1 Monthly Subscriptions

Monthly subscriptions are billed in advance and are non-refundable. You may cancel at any time, and the service will continue until the end of the current billing period.

3.2 Annual Subscriptions

Annual subscriptions paid in advance may be eligible for a prorated refund if:

  • Cancellation occurs within the first 30 days
  • Less than 20% of the service period has elapsed
  • No major customizations or setup work has been performed

Refund amount = (Remaining months / 12) × Annual fee × 80%

3.3 Service Downtime

If our services experience downtime exceeding our SLA commitment (99.9% uptime), you may be eligible for service credits calculated as:

  • 1-5% downtime: 10% credit
  • 5-10% downtime: 25% credit
  • 10%+ downtime: 50% credit

Credits are applied to your next billing cycle and do not constitute cash refunds.

4. VPS & Cloud Hosting Services

4.1 New Accounts

We offer a 7-day money-back guarantee for new VPS/cloud hosting accounts. Refund conditions:

  • Request must be made within 7 days of service activation
  • Bandwidth usage must not exceed 100 GB
  • No violations of Terms of Service
  • Setup fees and domain registrations are non-refundable

4.2 Upgrades & Add-ons

Server upgrades, additional resources, and add-on services are non-refundable.

4.3 Account Termination

If you terminate your hosting account mid-cycle, no prorated refunds will be issued for the unused portion.

5. Services Not Eligible for Refund

The following are non-refundable under all circumstances:

  • Domain name registrations and renewals
  • Third-party licenses (software, plugins, themes, etc.)
  • SSL certificates
  • One-time setup fees
  • Consultation and advisory services already rendered
  • Marketing campaigns after launch
  • Services where work has been delivered and approved

6. Refund Process

6.1 How to Request

To request a refund, please contact us with:

  • Your full name and contact information
  • Invoice/transaction ID
  • Reason for refund request
  • Supporting documentation (if applicable)

📧 Email: contact@loopwar.dev or admin@loopwar.dev

6.2 Processing Time

Refund requests are reviewed within 3-5 business days. Approved refunds are processed within:

  • Bank transfer: 5-7 business days
  • UPI: 1-2 business days
  • Credit/Debit card: 7-14 business days (depending on your bank)

6.3 Partial Refunds

In some cases, we may offer partial refunds based on:

  • Percentage of work completed
  • Resources consumed
  • Time invested in the project

7. Disputes

If you are not satisfied with our refund decision, you may:

  • Request a review by escalating to management
  • Provide additional documentation supporting your claim
  • Seek mediation through mutually agreed channels

We are committed to resolving all disputes fairly and professionally.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

For any questions regarding refunds or this policy, please contact us:

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